Returning an online purchase to a Sports Direct store is not an option. However, this guide will help you understand how to return items purchased online for a refund or exchange.

Key Takeaways

• 28-Day Return Window: Sports Direct offers a generous 28-day return window for online purchases, starting from the day after your items are delivered or picked up in-store.
• Online Return Process: Online orders, including click & collect orders, cannot be returned in-store. They must be returned following the specific online return guidelines provided by Sports Direct.
• Refund and Exchange Options: Once Sports Direct receives the returned items, a refund is processed within 14 days. Exchanges for different sizes or colours of items bought online are also possible within 28 days of delivery.

Sports Direct’s Return Policy for Online Purchases

Planning to return your Sports Direct online purchase? Here’s what you need to know. Sports Direct provides a flexible 28-day return window starting from the day after your items are delivered or picked up in-store.

This means you get an extra two weeks on top of the standard 14-day statutory right. However, keep in mind that the items you’re returning must be in their original packaging with the return policy swing ticket attached and undamaged.

Curious about delivery charges? If you return all items from an order, Sports Direct will refund the initial delivery cost up to the standard delivery charge, excluding any premium delivery components.

Before you rush to your local Sports Direct store, remember that online orders, including click & collect orders, cannot be returned in-store. They must be returned following the specific online return guidelines.

Using the Returns Portal

Begin your return process at Sports Direct’s online returns portal. This tool provides a returns label for a fully tracked return service, so you can monitor your returned item’s journey.

Before packing, complete the necessary Sports Direct Returns Form. Print it, fill it in, and submit it by scanning and emailing or posting it to the provided address. This ensures your return is processed accurately and promptly.

Exceptions to the Rule

Certain items can’t be returned, including:

• Personalised items (unless the personalisation is incorrect or the item is faulty)
• Underwear and swimwear
• Pierced jewellery
• Rapidly deteriorating products
• Magazines
• Unsealed hygiene items
• Computer games with broken seals

If your item was delivered by a Sports Direct brand partner, specific return procedures apply. You can find these on the brand partner returns page.

For orders with multiple items delivered separately, the cancellation period ends 28 days after the last item or part is delivered.

Items delivered by direct suppliers may have different cancellation periods as outlined in the relevant dropship/marketplace terms.

Lastly, defective items can be returned within 30 days for a full refund or repair. After 30 days, you’re entitled to a repair or another remedy if repair isn’t possible.

The Process of Returning Your Online Sports Direct Order

Ready to return your online Sports Direct purchase? Here’s a step-by-step guide.

First, make sure your items are in the same condition as when received – unworn, unwashed, in original packaging with all tags attached. This is key for your return to be accepted.

Remember, you have a 28-day return window from the delivery date. So, take your time to ensure everything is in order.

Packaging Your Item

When packaging your item for return:

• Ensure items are securely repackaged, maintaining their original condition.
• Boxed goods, garments, and gift items should be returned in original packaging.
• The return policy swing tickets must be attached and undamaged upon return.

Note: Failure to handle items responsibly may lead to compensation action against you.

Consider including a note specifying the return reason and any relevant information to aid return processing.

Sending Back Your Order

Once your item is packed, you’re ready to ship it back. Through the returns portal, choose from print-at-home, paperless, or collection options for a fully tracked return service. Remember, you’ll cover postage costs for returns unless the item is faulty or incorrect, where Sports Direct will cover reasonable costs up to the standard delivery charge.

If using your own return method, you may be responsible for import VAT and customs duty charges if applicable. After initiating your return, a shipping label or QR code will be emailed to you. Keep orders separate to avoid refund process delays.

Finally, obtain a postage receipt when returning goods. Responsibility for the item remains with you until received by Sports Direct. Keeping a record of your postage receipt can provide peace of mind and help resolve potential disputes.

Credit Notes and Exchanges

Want a credit note or exchange instead of a refund? When returning online purchases, you can ask for a credit note as a refund alternative. Exchanges for different sizes or colours of items bought online are also possible within 28 days of delivery, provided the items are in original condition and have a receipt.

If an item is damaged or incorrect, it can be exchanged following the standard online return process. However, size exchanges for online purchases can only be processed online, not in-store.

Obtaining a Credit Note

Choosing a credit note? Here’s how:

Sports Direct credit notes can be used for purchases in UK branches and online. The credit note balance can be used in full or as partial payment. Any remaining amount will stay on the note for future transactions.

Remember, Sports Direct credit notes are valid for two years from the issue date. After this, any unused balance will be voided. So, use it before it expires!

Arranging an Exchange

Got a shirt that doesn’t fit or shoes in the wrong colour? You might want to arrange an exchange. However, Sports Direct doesn’t offer direct exchanges for items bought online. Instead, you’ll need to return the item for a refund and make a new purchase.

This applies even if you’ve changed your mind about an online purchase. The item can only be returned for a full refund, not directly exchanged. If you need a size exchange for an online purchase, you’ll have to return the original item and place a new order for the desired size.

If the received item is damaged, follow the standard returns process. After the return is confirmed and refunded, you can order a replacement.

Sports Direct Refunds

Most of us prefer refunds when returning an online order. Once Sports Direct receives the returned items, a refund is processed within 14 days, though it may take up to 14 days for the money to appear in your account.

Refunds are processed using the original payment method, or by cheque if the original method is unavailable. A confirmation email is sent detailing the refunded amount. A full refund is issued for items returned within the cancellation period, provided they are not used, worn, or washed, and are returned in their original packaging with all tags attached. Deductions may be made for diminished value due to excessive handling.

Refund Timeline

Sports Direct processes refunds within 14 days of receiving the returned items. Most refunds are processed within a few days of receipt.

It may take up to 14 days for the refunded money to appear in your account after the return is processed. This is standard for many financial institutions. For defect claims, Sports Direct aims to process refunds within 30 days of confirming the defect after examining the returned goods.

Refund Methods

The refund method generally matches the original payment method. If you paid via credit card, the refund will be issued back to the same card. If the original payment method is not available, Sports Direct will issue a cheque to your address.

If you made your purchase using a Gift Card, the refund will be provided as a new Gift Card.

Post-Purchase Support

If you encounter issues with your online orders, such as missing items or receiving the wrong product, don’t worry. Sports Direct’s customer service is available to assist with any online order-related issues.

Contacting Customer Service

If items are missing from an order, provide details about the missing and received items when contacting Sports Direct’s customer service. While specific contact methods for online order support haven’t been disclosed, rest assured, they’re there to help resolve your issues.

Resolving Issues with Wrong Items or Orders

If you receive a faulty or incorrect item, contact Sports Direct’s Customer Service team before initiating a return. Provide full details of the issue and a clear image showing the tags and product code of the incorrect item.

If an item is missing from your order, check your emails for any dispatch delay notifications or stock issues before contacting customer service. If a parcel shows as delivered but hasn’t been received, check around your property and with your neighbours first. If it’s still missing, then contact Sports Direct Customer Services for further assistance.

Account Management Tips

Properly managing your online account can make tracking orders and handling returns easier.

Tracking Your Online Orders

After making your online purchase, follow these steps to track your Sports Direct orders:

1. Sign into your account on the Sports Direct website.
2. Visit the ‘My Orders’ section.
3. Locate the unique tracking reference number in your order history on your Sports Direct account or in the confirmation email from Sports Direct.
4. Use this tracking reference number to track the progress of your online order.

If you encounter issues tracking your order, Sports Direct Customer Services is available to assist.

Managing Returns and Exchanges

The account dashboard on the Sports Direct website serves as a central hub for tracking return and exchange statuses. This allows you to monitor the progress of your returned items and manage exchanges directly, including arranging for size or item replacements.

Final Thoughts

Returning your online purchases to Sports Direct is indeed a simple process. With a generous 28-day return window and an easy-to-navigate online return system, you can conveniently send back any items that don’t meet your expectations.

Whether you’re seeking a refund, store credit, or a different item, the process is designed to be quick and hassle-free. And remember, if you encounter any issues or need assistance, the Sports Direct customer service team is always ready to help. This ensures a smooth and positive shopping experience with Sports Direct.

FAQs

Can I return my online Sports Direct order to a local store?

No, online orders, including click & collect orders, cannot be returned to Sports Direct stores. They must be returned following the specific online return guidelines.

What is the return period for online purchases from Sports Direct?

Sports Direct offers a 28-day return window from the day after your items are delivered or picked up in-store for online purchases.

How do I get a refund for my online Sports Direct order?

Once Sports Direct receives the returned items, a refund is processed within 14 days. The refund is processed using the original payment method, or by cheque if the original method is unavailable.

What items can’t be returned to Sports Direct?

Certain items can’t be returned, including personalized items (unless the personalization is incorrect or the item is faulty), underwear and swimwear, pierced jewellery, rapidly deteriorating products, magazines, unsealed hygiene items, and computer games with broken seals.

Can I exchange an item I bought online from Sports Direct?

Yes, exchanges for different sizes or colours of items bought online are possible within 28 days of delivery, provided the items are in original condition and have a receipt.

What happens if I receive a wrong item in my online Sports Direct order?

If you receive a wrong item, contact Sports Direct’s Customer Service team before initiating a return. Provide full details of the issue and a clear image showing the tags and product code of the incorrect item.

How do I use the Sports Direct returns portal for my online order?

Start your return journey at Sports Direct’s online returns portal. This tool gives you a returns label for a fully tracked return service, allowing you to monitor your returned item’s journey.

Can I get a credit note instead of a refund when returning my online Sports Direct order?

Yes, when returning online purchases, you can ask for a credit note as a refund alternative.

What should I do if an item is missing from my online Sports Direct order?

If an item is missing from your order, check your emails for any dispatch delay notifications or stock issues before contacting customer service.

How can I track my online Sports Direct order?

After making your online purchase, you can track your Sports Direct orders by signing into your account on the Sports Direct website, visiting the ‘My Orders’ section, and locating the unique tracking reference number in your order history.