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Shein Returns UK

Shein Returns UK: How to Easily Return Your Purchases to Shein

Thinking about shopping at Shein and curious about their return policy? This guide is here to help. We’ll cover everything from how to return items, understanding Shein’s return time frame, to getting a full refund.

So, let’s get started and make your Shein shopping experience smooth and easy.

Key Takeaways

  • Shein’s Return Policy: Shein accepts returns of unused, undamaged items with their original tags within 45 days of the purchase date. The return process can be managed through the ‘orders’ section on your Shein account.
  • How to Return Items: Returning items to Shein is simple. You can initiate a return through your Shein account or as a guest on the Shein website. Remember to include the printed return label and any required return forms inside your return package.
  • Cost of Returning Items: Shein offers a free first return on each order. If you need to return more items from the same order, a delivery fee of £2.50 applies for each return after the first one.

can you return to shein

Shein’s Return Policy

Returning items to Shein is easier than you might think. Shein accepts returns of unused, undamaged items with their original tags within 45 days of the purchase date. You don’t need a physical receipt; just manage the return process through the ‘orders’ section on your Shein account. If you change your mind and want to cancel a return, just contact Shein’s customer service.

Remember to keep the items in their original packaging when you return them. This not only maintains the condition of the Shein items, but also helps Shein’s returns team process your Shein return more efficiently.

shein return

How to Return Items to Shein

Starting a Shein return is simple. If you have a Shein account, here’s what you need to do:

  1. Log in to your account
  2. Go to ‘My Orders’
  3. Click on ‘Return Items’ next to the order you want to return
  4. Choose the items you wish to return
  5. State your reason for the return

If you checked out as a guest, don’t worry, Shein has got you covered.

Here’s how to start a return:

  1. Visit the Shein website
  2. Click on ‘Order Inquiry’
  3. Enter your order number and email
  4. Follow the steps to select items and proceed with the return

Remember to select ‘Return by Courier’ or ‘Return Label’ to generate a printable return label. Print it on A4 paper, making sure it’s clear and readable. Include this printed return label and any required return forms inside your return package.

Shein’s Return Time Frame

When it comes to returns, timing is everything. Shein allows customers to start returns within 35 days of the purchase date. If you’re running a bit late, don’t worry. Shein provides a 10-day grace period, so you can return items up to 45 days from the purchase date.

Even though there’s a generous time frame for returns, it’s best to start the return process as soon as you decide an item isn’t right for you. This way, you avoid any last-minute rush and make sure your return is well within Shein’s return policy.

Items You Can’t Return to Shein

It’s important to know that not all Shein items can be returned. Items that are sensitive to hygiene such as bodysuits, lingerie and sleepwear, swimwear, jewellery, and accessories cannot be returned. The same goes for beauty products and certain event and party supplies.

Always check the return policy for each item before you make a purchase. Any item marked as non-returnable at the time of purchase is a final sale and cannot be returned.

shein returns free

Cost of Returning Items to Shein

Wondering about the cost to return items to Shein? The good news is that Shein offers a free first return on each order. This means you won’t have to pay for delivery when you return an item for the first time.

But what if you need to return more items from the same order? If you’ve already used your free first return, additional fees apply. A delivery fee of £2.50 applies for each return after the first one. You can use a Shein delivery label, which will automatically deduct the delivery fee, or choose to ship the item back using a different method at your own expense.

Perks of Shein’s First Free Return

Shein’s first free return is a major perk. It allows customers to receive a full refund under the Shein return policy. Not many online retailers offer free returns, making it a great way to try out new styles or sizes without worrying about return delivery costs.

To take advantage of this, make sure you process your return via Shein’s online return system. This ensures you won’t encounter any extra charges for your first return.

Handling Multiple Returns

If you have multiple items to return from the same order, it’s smart to consolidate your returns into one package. This way, you can avoid multiple delivery fees. Even after your first free return, Shein charges a £2.50 delivery fee for each return.

To potentially save on delivery costs, consider using a delivery method other than the one provided by Shein. While Shein doesn’t offer direct strategies for this on their platform, it’s a good idea to check with your local post office or courier service for more affordable options.

shein return policy

Receiving Your Shein Refund

Once you’ve returned your items, you can look forward to your refund. The refund timeline depends on your payment method. Refunds to credit/debit cards may take 5-10 business days, while refunds to a credit card could take up to one billing cycle to appear.

If you opted for a refund to your Shein Wallet, you’ll see the money within 24 hours of refund confirmation. If your Shein package isn’t delivered, Shein will issue the refund to your Shein wallet, unless you request a refund to the original payment method.

The Waiting Period

Like any return process, some waiting is to be expected. Shein processes refunds within seven days of receiving the returned items. However, transportation delays can extend the processing time by an additional 3-5 days.

If your refund hasn’t been received after the expected timeframe, don’t hesitate to reach out to Shein’s customer support. They’re there to help and will work with you to resolve any issues or delays.

Refund Restrictions

Be aware of some restrictions when it comes to receiving your refund. For instance, if you return items that are non-returnable, Shein may apply a restocking fee at their discretion.

Interestingly, if you’ve washed an item and aren’t happy with its post-wash condition, you can still contact customer service. If you provide before-and-after wash photos of the product, you may qualify for Shein refunds. It’s always worth checking with customer service if you’re unsure.

shein return policy

How to Pack Returns for Shein

Packing your return items properly is crucial for them to reach Shein in good condition. Here’s what you need to do:

  1. Pack the return items securely in their original packaging, making sure that original tags are also included.
  2. Use a sturdy delivery box or envelope that’s suitable for the size of the items.
  3. If you’re returning fragile items, use enough protective materials like bubble wrap to protect them.
  4. After packing your items, stick the printed return label on the package. This helps the Shein returns team process your return quickly and efficiently.

Lost Your Packaging?

If you’ve lost the original packaging, don’t worry! You can still return items to Shein. Use any secure delivery box or envelope that fits the items properly as a replacement for the original Shein packaging.

Just make sure the replacement packaging is plain and without logos or branding from other retailers to avoid confusion. And remember, sealing it properly with strong packing tape is essential to keep the items secure during transit.

Using Tracking Numbers and Drop-Off Points

Once you’ve sent off your return package, you can track its journey back to Shein. Each return package is given a tracking number, which you can use to monitor its progress and confirm delivery to Shein’s return centre.

This gives you peace of mind and helps avoid any misunderstandings about whether Shein received your return. Just remember to keep a record of the tracking number for future reference.

shein return policy

Final Thoughts

Returning items to s is a straightforward process, whether you’re a registered user or a guest. From understanding the return policy to preparing your return package, this guide has covered all the steps you need to take.

Remember, Shein offers a free first return on each order, and customer support is always there to help if you encounter any issues.


How many days does Shein allow for returns?

Shein allows customers to initiate returns within 45 days of the purchase date.

How do I start a return on Shein?

You need to log in to your Shein account, go to ‘My Orders’, click on ‘Return Item’, and select the items you want to return.

How do I access my Shein return delivery label?

After initiating your return, you can find your return label in your account under ‘My Orders’, ‘Order Details’, ‘Return & Refund Record’, and ‘View’.

Who pays the return delivery charge on Shein?

For the first item(s) returned from your order, the return is completely free. For any additional items returned from the same order, a delivery fee of £2.50 applies.

Are there any items I can’t return to Shein?

Yes, items such as bodysuits, lingerie, jewellery, beauty items, party supplies, and items marked as non-returnable or final sale cannot be returned.

What happens if I’ve removed the tag from my Shein item?

SHEIN’s official stance is that the tag needs to be attached for a return.

Can I return swimwear or lingerie items to Shein?

No, swimwear and lingerie items are not eligible for return due to hygiene concerns.

What is the cost of returning items to Shein?

Shein offers a free first return on each order. If you’ve already used your free first return and need to return more items from the same order, a delivery fee of £2.50 applies.